| Customer
Service & Satisfaction |
Category
List |
After
the Sale:
How to Manage Product Service
for Customer Satisfaction and Profit
by Joseph D. Patton, William H. Bleuel
Hardcover - 424 pages - January 2000 |
|
Best
Practices in Customer Service
by Ron Zemke, John A. Woods
Paperback - January 1999
|
|
Calling
a Halt to Mindless Change:
A Plea for Commonsense Management
by John MacDonald
Hardcover - 256 pages - April 1998
|
|
Creating
a High Performance Culture
by Aroselli
Hardcover - November 1996
|
|
Customer
Service Over the Phone:
Techniques and Technology for
Handling Customers Over the Phone
by Stephen Coscia
Paperback - 144 pages - November 1999
|
|
Delivering
Knock Your Socks Off Service
by Kristin Anderson, Ron Zemke
Paperback - 149 pages - January 1998
|
|
Managing
Knock Your Socks Off Service
by Chip R. Bell, Ron Zemke, John Bush
Paperback - 210 pages - May 1992
|
|
Sustaining
Knock Your Socks Off Service
by Thomas K. Connellan, Ron Zemke
Paperback - 176 pages - June 1993
|
|
Delivering
Quality Service:
Balancing Customer Perceptions
and Expectations
by Valarie Zeithaml,
A. Parasuraman, Leonard Berry
Hardcover - 226 pages - March 1990
|
 |
Knock
Your Socks Off Answers:
Solving Customer Nightmares
& Soothing Nightmare Customers
by Kristin Anderson, Ron Zemke
Paperback - 143 pages - October 1996
|
 |
Exploring
Corporate DNA
by Gary F. Bargatze
Paperback - 235 pages - July 1999
|
 |
Product
Development for the Service Sector
Lessons from Market Leaders
by Robert G. Cooper, Scott J. Edgett
Hardcover - 256 pages - October 1999
|
 |
Value
Added Customer Service:
Every Employee's Guide
for Creating Satisfied Customers
by Tom Reilly
Paperback - 70 pages - January 1995
|
 |
Logistics
Technology and Management:
New Approach: Comprehensive Handbook
for Commerce, Industry, Government
by Joseph D. Patton
|
|
Managing
Service
As a Strategic Profit Center
by Donald F. Blumberg
|
|
Managing
to Keep the Customer:
How to Achieve and Maintain
Superior Customer Service
Throughout the Organization
by Robert L. Desatnick,
Denis H. Detzel
Hardcover - 289 pages - June 1993
|
 |
Take
Charge!: How to Manage
Your Customer Relationships
by Grace Major
Hardcover - October 1992
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|
