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Book Catalog - Customer Relationship "Research & Consulting Services "
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| Customer Relationship Management | Category List |
| The
Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability by John G. Freeland Hardcover - 323 Pages - September 2002 |
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| Performance
Driven CRM How to Make Your Customer Relationship Management Vision a Reality by Stanley A. Brown and Moosha Gulycz Paperback - 320 Pages - March 2002 |
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| Customer
Relationship Management by Barton J. Goldenberg Paperback - 322 pages - February 2002 |
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Strategic
CRM: |
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| CRM
Automation by Barton J. Goldenberg Paperback - 322 pages - February 2002 |
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| Harvard
Business Review on Customer Relationship Management by Jill Dyche Paperback - 224 pages - January 2002 |
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| The
CRM Handbook: A Business Guide to Customer Relationship Management by Jill Dyche Paperback - 336 pages - August 2001 |
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| CRM
at the Speed of Light: Capturing and Keeping Customers in Internet Real Time by Paul Greenberg Hardcover - 360 pages - January 2001 |
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| The
Customer Revolution by Patricia B. Seybold, Ronni T. Marshak, Jeffrey M. Lewis Hardcover - 395 pages - March 2001 |
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| Customers
Rule! Why the E-Commerce Honeymoon is Over and Where Winning Businesses Go from Heres by Roger Blackwell, Kristina Stephan Hardcover - 240 pages - June 2001 |
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| The
Customer Relationship Management Survival Guide by Dick Lee Paperback - 222 pages - July 2000 |
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| Building
Data Mining Applications for CRM by Alex Berson, Kurt Thearling, Stephen J. Smith Paperback - 488 pages - December 1999 |
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| Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond by Patricia B. Seybold, Ronni T. Marshak Hardcover - 360 pages - November 1998 Audio Cassette Available |
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